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What do I do to return something?

You can request a refund by logging in to your account and following these simple steps:

  • Login to your account.
  • Go to Orders.
  • In the order you wish to return, click on "Data". THE ORDER MUST BE IN “SENT” STATE TO BE ABLE TO MAKE A RETURN.
  • Once inside the order, select the items and quantities that you want to return.
  • Enter the reason for your return and click on "REQUEST RETURN"

A return number will be generated for you.

You must send the package to the address:

Koala Bay | e-Commerce INT
Camí de Saoní, 43
03290 Elx

When preparing the products to return, and to avoid damages on the articles, is important to put them on the original packaging, that has not to have any damage or modification. At the same time, the products with the original packaging should be put inside another box where the shipping information will be included.

How long do I have to return something?

You can return any item for a refund, within 15 calendar days of receiving the order.

How do I receive the refund?

Refunds are made, unless otherwise specified, in the same payment method in which the purchase was made.

When will I receive my refund?

Once the return is approved (the goods will be inspected on return), we proceed to process the refund. Please note that income to credit cards depend on banks.

What should I do if the amount of my return is not correct?

We will refund the price you purchased your item at, including sale items. If there is an error in the reimbursement of your order, please contact us at customerservice@koalabay.es or call us at +34 965 047 890 and we will give you a solution as soon as possible.

Can I return any item?

For hygiene and safety reasons, swimwear changes are only allowed if the sticker and sealed up haven’t been removed. We don’t accept changes of accessories or jewelry.

KOALA BAY reserves the right to reject changes and returns communicated, sent later, or clothes that are not in the same condition in which they were received.

The shipping cost to our warehouse has to be covered by the customer in the returns.

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