Koala Bay Club is the loyalty program designed to reward our most loyal customers for every purchase or action they make online. By joining, you will earn points for every purchase and you can unlock exclusive rewards and additional benefits by advancing through the different levels of the program.

You earn points every time you shop or interact with us on our online store. You can also earn points by completing certain activities such as referring friends, subscribing to our newsletter, or at special events that we will announce.

The Koala Club program has several levels, each with its own benefits:

Sydney Bay: 500-2,500 points

Shark Bay: 2,500-5,000 points

Great Australian Bight: >5,000 points

As you accumulate more points, you will be able to access higher levels with additional rewards and exclusive discounts.

Moving up a level is done automatically as you accumulate points through your purchases and activities on the website. Each level requires reaching a specific amount of points within a 12-month period.

No, the points you accumulate to level up are counted independently of the points you spend on rewards, so you can use your points without worrying about affecting your progress in the program.

Yes, if you do not accumulate enough points to stay at the level you are at, you may be downgraded.

Each reward has a specific point value, which you can check in the Koala Club rewards section. Some rewards require fewer points and others more, depending on their value.

100 points for every €20 spent . 100 points = €1 discount. This means that for every €20 you spend in our store, you will receive 100 points.

During the checkout process, you can choose whether you want to use your available points as a discount. To generate the code, go to your personal Koala Bay Club area and choose the reward you want to generate a code that you will need to copy and paste into your shopping cart at checkout.heckout.

Currently, the Koala Bay Club program is exclusive to our online store. This means that you can only accumulate and redeem points through purchases on our website. Physical stores do not participate in the program, so it is not possible to accumulate or redeem points there.

You can earn extra points by referring your friends. Just share your referral link, and when your friend makes their first purchase, you will both receive a voucher for €10 off (valid for 30 days).
Remember that you can share your referral link from your private area on our website.

If you return an item for which you earned points, these will be deducted from your account. If you have already spent your points, you may see a negative balance until you accumulate more points.

No, Koala Bay Club points are personal to you and cannot be transferred to another account. This ensures that each member retains their rewards and benefits exclusively.

Yes, points are valid for 12 months from the date of your last purchase or Koala Club program activity. We recommend checking your account regularly to make sure you use your points before they expire. You will be able to see the expiration date of your points in your Koala Bay Club profile.

Yes, you can use your points at any time, including promotions such as Black Friday or sales. However, on certain occasions, specific restrictions may apply, which we will tell you about on the website.